Service Definition

Information technology outsourcing (ITO) refers to that the service outsourcing owner entrusts the service outsourcing provider to provide part or all of the information technology service functions to the enterprise, mainly including the information technology system, application management and technical support services. ITO can include a combination of product support and professional services to provide customers with IT infrastructure, or enterprise application services, or both, so as to ensure customers' business success. At a minimum, outsourcing will include some IT management services, and ITO will be further subdivided into data center, desktop, network and enterprise application outsourcing.